VIM + VIGOR FITNESS · Team Resource Page

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📊 Report Card

📊 Live Report Card Sheet

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🔗 Team Links

👥 Service Specialist / LSS

📄 Day In The Life (SS) › 📄 Day In The Life (LSS) › 📋 Service Specialist Overview › 📋 Lead Service Specialist Overview › 🏢 Front Desk Operations › 📞 Telephone Inquiries › 🔔 Member Alerts › 💆 Managing Treatment › 🎽 Managing Group Ex Enrollment › 🤝 Guest Experience Guide (CLOSER) › 🎯 GOAL › 💳 Membership Sales › ⭐ Lifetime Membership Sales ›

🏋️ Personal Trainer

🌟 Culture › 📄 Day In The Life › 📋 Personal Trainer Overview › 📖 Personal Training Guide › 📊 InBody Presentation › 📱 App Management ›

🗂️ Manager

🎓 Google Classroom › 📝 CM Forms › 🏢 Building and Treatment Log › 🔧 Equipment Log › 🛒 Order.co › 🧴 Waxie Product List › 📦 Purchase Orders › 📈 ABC Insights › 💪 Trainerize › 📇 CM Vendor Contacts › 📅 CM Calendar › 🔍 Club Inspection Template › 📊 Reports › 🛍️ Weekly Retail Check › ✅ Team Check In ›

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Team Scorecard

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🏆 Team Scorecard

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⭐ Culture — 5 Points of Staff Focus 1 = Unsatisfactory · 2 = Meets Expectations · 3 = Above and Beyond

	Drop Everything Attitude	Happy to Help	3s a Crowd	Cheers Effect	Clean as you Go
Self Score
CM Score

📊 Business Health — Report Card

	New Joins	EFT %	ALT %	BUMP %	Overall %	Lifetimes	WS Booked	WS %	POS PT Units	POS PT %	All PT Units
Actual
Goals	—	90%	88%	70%	82%	—	—	15%	—	10%	—

📞 Business Growth — Hubspot Calls & Call Outcomes Connected % goal: 12%

	Call Total	Connected	Connected %	Left Voicemail	No Answer	Appointments Booked
Actual			—
Goal	—	—	12%	—	—	—

✅ The Basics — Compliance

	Time Edits	Coaching Reports	Internet Reviews
Actual
Guide	0=Excellent · 1=Good · 2=Ok · 3+=Bad	0=Excellent · 1=Ok · 2+=Bad	0=Bad · 2=Ok · 4=Good · 6=Great · 10+=Excellent

📋 Action Plan for Upcoming Month

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⭐ Culture — 5 Points of Staff Focus 1 = Unsatisfactory · 2 = Meets Expectations · 3 = Above and Beyond

	Drop Everything Attitude	Happy to Help	3s a Crowd	Cheers Effect	Clean as you Go
Self Score
CM Score

💪 New Business — Welcome Sessions & PT Sales

	WS Booked	WS Showed	WS Closed	WS Close %	Total PT Sales
Actual				—
Guide	0=Awful · 1-4=Poor · 5-7=OK · 8-10=Good · 11+=Excellent	Showed % goal: 60%+	Close % goal: 30%	Auto-calculated	Min 2/month · Higher=Better

📅 Current Business — Session Metrics Not factored into PT Score

	Total Sessions	Completed	Cancel-Charge	Cancel-No Charge	All-Time Sessions Completed ⭐
Actual

📊 Client Retention — Business Management Inactive & cancelled clients deduct from PT Score

	Active Clients (last 30 days)	Inactive Clients (not seen 30+ days)	Cancelled Clients	Frozen Clients (not scored)
Actual
Guide	Not scored	Deducted from score	Heavy deduction if ≥10% of active+inactive	Not scored

✅ The Basics — Compliance

	Time Edits	Coaching Reports	App Score %	Internet Reviews (not scored)
Actual
Guide	0=Excellent · 1=Good · 2=Ok · 3+=Bad	0=Excellent · 1=Ok · 2+=Bad	Goal: 90% · <70%=Awful · 90%+=Excellent	Displayed only

📋 Action Plan for Upcoming Month

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☀️ Summer 2026 ☀️