🌅 Opener SOP
Since the opener is often the first and only team member in the club, professionalism and urgency are critical. Member service remains the top priority. The opener sets the tone for the entire day.
⏰ Arrival & Pre-Opening
Arrival Expectations
- Arrive 15 minutes before official opening time
- Door remains locked until exact opening time — no exceptions
- Clock in immediately upon arrival
Facility Activation
- Turn on all interior lights
- Turn on TVs throughout the club
- Set music to moderate morning volume (lower than afternoon/evening)
- Put in earpieces and confirm radio communication
Opening Walkthrough
- Check work completed by the closing team
- Ensure the club is clean, organized, and member-ready
- Use the walkthrough checklist below
🖐 Welcome Desk & Standards
Member Service
- Stand or sit at the Welcome Desk whenever possible
- Greet every member entering the facility
- Answer questions, take payments, schedule appointments
Coverage & Cleaning Balance
- Complete quick tasks between member interactions
- Notify CM or available team member when stepping away
- Prioritize member experience — service is never sacrificed for cleaning
Cleaning During Shift
- Follow the Opening Shift Cleaning List
- Pick up wipes, bottles, and trash regularly
- Perform spot cleaning as needed throughout the morning
💡 The opener sets the tone for the entire day. Present a friendly, energized, and professional attitude.
✅ Opening Walkthrough Checklist
Use this checklist every morning during the pre-opening walkthrough to verify the closing team and overnight janitorial completed their responsibilities.
| Area | Task | ✓ |
|---|---|---|
| Welcome Desk / Sales | Welcome desk organized and clutter-free | ☐ |
| Sales area neat and presentable | ☐ | |
| Front lobby floors clean | ☐ | |
| Trash cans emptied | ☐ | |
| Free Weight Floor | Dumbbells racked in correct order | ☐ |
| Weight plates organized properly | ☐ | |
| All attachments put away | ☐ | |
| Benches aligned and clean | ☐ | |
| No wipes, towels, or bottles left behind | ☐ | |
| Turf / Functional Area | Turf clean and debris-free | ☐ |
| Accessories organized properly | ☐ | |
| Janitorial Check – Floors | Carpet vacuumed thoroughly | ☐ |
| Turf vacuumed | ☐ | |
| Rubber floors vacuumed and presentable | ☐ | |
| No visible dust buildup around machines | ☐ | |
| Locker Rooms | Toilets and urinals clean | ☐ |
| Sinks, mirrors, and counters clean | ☐ | |
| Floors clean and mopped | ☐ | |
| Showers clean and presentable | ☐ | |
| Trash cans emptied | ☐ | |
| Toilet paper stocked | ☐ | |
| Soap dispensers stocked | ☐ | |
| Locker doors wiped and clean | ☐ | |
| Sauna clean and ready for use | ☐ | |
| Cooler & Snacks | Drink cooler fully stocked | ☐ |
| Snacks fully restocked | ☐ | |
| Gym Floor | Trash removed throughout the gym | ☐ |
| Wipe stations fully stocked | ☐ | |
| Treatment Room | Clean & organized | ☐ |
☀️ Midday Shift SOP
Midday shifts are expected to arrive on time, prepared, and ready to work. The initial club walkthrough should be completed immediately upon arrival — without needing to be asked. Shift Focus: Sales execution, member engagement, and maintaining club standards.
🚶 Arrival & Walkthrough
Arrival
- Clock in immediately upon arrival
- Notify Club Manager and on-duty team members you have arrived
- Put on earpiece and confirm communication
Gym Floor
- Rack any out-of-place weights
- Pick up wipes, bottles, towels, and trash
- Check all machines — ensure they are aligned and presentable
Wipe Stations
- Check all wipe stations and restock as needed
- Empty trash as needed
Environment Check
- Listen to music volume — adjust to match energy level
- Confirm all TVs throughout the club are on and functioning
Restrooms & Locker Rooms
- Put on gloves and perform a quick bathroom check
- Clean visible messes and pick up trash
- Restock paper & soap products if needed
- Report any major issues to management
💰 Sales & Floor Support
Manager Check-In
- Report to Club Manager once walkthrough is complete
- Receive recap of daily goals, sales targets, and appointments
Sales Execution
- Follow through on daily sales goals
- Make outbound sales and follow-up calls
- Engage members on the floor and at the Welcome Desk
- Sell memberships and personal training
- Assist with cleaning and floor control while maintaining sales focus
💡 As traffic picks up and prime time begins, focus shifts to memberships, personal training, and member engagement. Stay visible, take ownership, and help set the standard.
🌙 Closer SOP
Since the closer is the only team member in the club, member service remains the top priority. Stay at or near the Welcome Desk whenever possible. Balance Welcome Desk coverage with closing responsibilities.
⚠️ Do NOT turn off TVs or music early. TVs and music remain on until the official closing time — not one minute earlier.
⏰ Final Hour Duties (1 Hour Before Close)
Welcome Desk Reset
- Organize entire Welcome Desk area — clean, neat, clutter-free
- Wipe down Welcome Desk surfaces
- Ensure sales desks are clean, wiped down, and organized
- Ensure desk drawers are organized
Retail & Cooler Restocking
- Restock drink cooler: water, energy drinks, recovery drinks
- Restock snack displays and merchandise as needed
Club Walkthrough (30 Min Before Close)
- Align all cardio equipment
- Check cup holders for trash, wipes, and bottles
- Fully restock all wipe stations
- Replace trash bags if needed
🔒 End-of-Day Procedures (After Doors Lock)
Final Member Check
- Ensure no members remain in locker rooms, workout areas, classroom, or treatment room
- Complete a final club walkthrough
Gym Floor
- Rack all weights properly — dumbbells in order, plates by size
- Put away all attachments
- Align benches and equipment
- Pick up wipes, bottles, and trash
Turf Area
- Turf clean and debris-free
- Accessories organized properly
Treatment Room
- Clean and organized
💡 The club must look clean, organized, and fully prepared for the opener the next morning. No closer should leave until the full checklist is complete and the building is secure.
✅ Closing Walkthrough Checklist
Use this checklist during the final hour of the shift to ensure the club is properly reset for the next morning.
| Area | Task | ✓ |
|---|---|---|
| Welcome Desk / Sales | Welcome Desk organized and clutter-free | ☐ |
| Welcome Desk surfaces wiped down | ☐ | |
| Sales desks clean and organized | ☐ | |
| Desk drawers organized | ☐ | |
| Lobby doors cleaned | ☐ | |
| Cooler & Snacks | Drink cooler fully restocked | ☐ |
| Snacks and merchandise restocked | ☐ | |
| Cardio Area | Cardio equipment aligned | ☐ |
| Cup holders checked and cleared | ☐ | |
| Wipes, bottles, and trash removed | ☐ | |
| Wipe Stations | All wipe stations fully stocked | ☐ |
| Trash bags replaced if needed | ☐ | |
| Gym Floor | Dumbbells racked in correct order | ☐ |
| Weight plates organized properly | ☐ | |
| All attachments put away | ☐ | |
| Benches aligned | ☐ | |
| Wipes, towels, bottles, and trash picked up | ☐ | |
| Turf Area | Turf clean and debris-free | ☐ |
| Accessories organized properly | ☐ | |
| Treatment Room | Clean & organized | ☐ |
| Final Member Check | Locker rooms checked for remaining members | ☐ |
| Workout areas checked for remaining members | ☐ | |
| Final club walkthrough completed | ☐ | |
| TVs turned off at closing time | ☐ | |
| Music turned off at closing time | ☐ | |
| Doors locked securely | ☐ |
🧹 Janitorial SOP
Our overnight janitorial company is responsible for ensuring the club is cleaned, sanitized, and fully prepared for the next business day. Hiring a third-party vendor does not remove our responsibility — it is the duty of club leadership to inspect what we expect.
🔍 Inspect What You Expect
Daily Walkthrough Verification
- Locker rooms and bathrooms
- Front lobby and tile areas
- Gym floor cleanliness
- Rubber flooring and turf
- Mirrors and glass
- Trash removal
- Cardio areas
- Aerobic room, Vault, Treatment rooms (if applicable)
- Sauna, Steam, Cold Plunge (if applicable)
Inspect Details — Don't Just Walk Past
- Are locker doors actually wiped or still covered in fingerprints?
- Are corners and machine bases being vacuumed thoroughly?
- Are bathrooms truly clean or just "not terrible"?
- Are wipe stations, towel bins, and trash cans presentable?
🚨 Reporting Issues & Accountability
If Standards Are Not Met
- Take clear photos
- Document the issue specifically
- Report concerns to the Club Manager immediately
- If repeated, escalate to the District Manager
⚠️ Do not accept "good enough." Poor cleanliness affects member retention, reviews, sales opportunities, staff morale, and overall club standards.
Vendor Accountability
- Leadership must address issues immediately
- Patterns should be documented and followed up quickly
- Continued poor performance may require formal vendor review
💡 A clean club is everyone's responsibility — even when a third-party company is hired. If leadership is noticing issues, members already have.
📋 Overnight Janitorial Cleaning Checklist
Locker Rooms & Restrooms (Deep Clean Nightly)
- Pressure wash all tile floors and walls in showers
- Scrub grout lines, remove hair, debris, and soap buildup
- Sweep and mop all tile with disinfectant
- Deep clean toilets/urinals: bowls, rims, bases, partitions, flush handles, stall doors
- Scrub sinks inside/out, disinfect counters, clean faucets and mirrors
- Wipe locker smudges, fingerprints, and sweat marks
- Empty all trash cans, replace liners, wipe inside/outside
- Clean sauna benches and floor, wipe sweat stains (if applicable)
Gym Floor (Deep Vacuum & Mop)
- Vacuum all rubber floors — extremely detailed under and around all machines
- Clean edges and corners where dust collects
- Vacuum & mop all tile sections (front lobby and walkways)
- Vacuum all carpeted areas (treatment room, sales area)
- Vacuum turf (if applicable)
- Vacuum & mop aerobic room (if applicable)
Entire Facility — Trash Removal
- Empty ALL trash cans throughout gym, replace liners
- Wipe cans that are dirty or smudged
- Spot clean mirrors throughout gym
📅 Weekly Tasks
- Dust TVs, fans, and vents
- Dust high ceiling corners and entryways
- Vacuum under cardio equipment (every Sunday)
Monthly Tasks
- Mirrors — full deep clean
- Exterior glass & entry doors
Quarterly Tasks (Mar · Jun · Sep · Dec)
- Shampoo carpet (if applicable)